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Frequently Asked Questions

Got questions? We’ve got you covered. Here are clear answers to the things we get asked the most.

Joining Our Gym

  • Train whenever inspiration strikes! Our facilities are open 24/7 for all members.

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    Our friendly staff is on-site during our office hours to assist you with red-light therapy and tanning sessions, tours, sign-ups, or any questions you may have.

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    Office Hours:

    Monday–Friday: 9 AM - 8 PM

    Saturdays: 9 AM – 2 PM

    Sundays – Closed

    • CRUSH: Gym access + equipment + perks

    • REBUILD: Adds contrast therapy (cold plunge + steam) + Complimentary personal training
      session, + Two Swolemate Passes per month

    • NIRVANA: Includes everything + Red-Light Therapy for top-tier recovery

  • ​Welcome to the Kut!

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    After signing up for a membership, download the GymMaster Member app, and then use the Bluetooth method to get access. You will need the email and password that you used when signing up.

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    For Bluetooth access:

    1. Download the GymMaster Member app onto your phone from the Google Play Store or iOS App Store.

    2. Enable Bluetooth on your phone.

    3. Open the app as you approach the entrance.

    4. Stand 1 to 2 feet away from the sensor on the front door.

    5. Tap "Check In" to be granted entry. 

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    If you need help with this process just stop by the office during our business hours, and a Kut Krew will
    be happy to help you get set your phone for access or issue you a key fob.

  • A month-to-month gym contract offers membership on a rolling, 30-day basis. Instead of being locked into a long-term commitment (like a year-long contract), you pay a recurring fee each month for access to the gym.

     

    This provides flexibility, as you can cancel at any time without incurring a cancellation fee.

  • To join our gym, you must be at least 12 years old. Here are our policies for members under the
    age of 18:

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    • Ages 12-15: These members must be actively supervised by a parent or legal guardian at all times while in the gym. A parent or guardian must sign the membership agreement and waiver on their behalf.

    • Ages 16-17: These members may work out on their own, but a parent or legal guardian is required to sign their membership agreement and waiver.

    • Children 11 and Younger: For the safety of everyone, children 11 and under are not permitted on the gym floor at any time.

  • KUT Fitness proudly partners with the SilverSneakers Program!

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    Eligibility Check: Members can verify their status by presenting their SilverSneakers ID card (physical or printed with unique member ID) or by providing personal identification for system lookup.

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    We are actively expanding our payment options to accept other insurance plans. Please check back for updates on accepted carriers.

  • Yes, we do! We're proud to support our community with the following discounts:

     

    • Family Discount: We offer a 10% discount for families of three or more members who live at the same address and use a single payment method.

    • Military Discount: We provide a 10% discount for active military personnel.

     

    Please visit the front desk with valid identification to learn more about these offers.

  • Absolutely, you can change your membership at any time. To start the process, please visit the front desk during our staffed hours.

  • Yes! We offer a complimentary day pass so you can experience Kut firsthand. You can activate your first-time guest pass during office hours, Monday-Friday, between 9 AM and 8 PM or on Saturdays between 9 AM  and 12 PM. You can sign up either online here or in person upon arrival. We'd love to have you!

  • Yes, we have a few options for bringing a guest:


    Swolemate Fridays: Every Friday, all members can bring one guest for free during office hours. 

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    Rebuild or Nirvana Members: If you have a Rebuild or Nirvana membership, you get two free *Swolemate Passes per month to use any day of the week.


    Important Guest Rules:

    • Guests must be 18 or older. Guests ages 12-17 are welcome but must be accompanied by a legal guardian, who will need to sign a waiver. 

    • Swolemate Fridays and Passes grant access to the gym floor and all group fitness classes; they do NOT include access to the following amenities: Recovery Area, Red-Light Therapy, or Tanning Services. 

    • Guests must be accompanied by a member at all times.

    • All guest visits must be redeemed during our staffed hours.

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  • Yes, you're welcome to use our gym and amenities! You can find all the pricing information you need by clicking here.

  • Yes, we do! We have a state-of-the-art standing tanning machine, which offers a faster, more even tan. Unlike traditional beds, our stand-up machine eliminates pressure points, ensuring a uniform, all-over glow. This also provides a more hygienic and time-efficient experience.

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    We offer special discounts on our tanning services for all members. You can find our pricing details here.

  • We understand that you may need to take a break. You are welcome to freeze your account for up to 3 months per calendar year. Once your freeze period ends, your regular membership payments will automatically restart. Simply stop by the front desk, and our team will be happy to assist you with the process.

  • Please check back for updates on offers.

  • We want to help you plan your workout! You'll find the gym is most frequented on weekdays during the morning and evening rush, typically between 6 AM–9 AM and 4 PM–7 PM.

  • Yes! We provide customizable fitness solutions for businesses of all sizes through our Korporate Membership Initiative.


    We'll work with your company to create a plan that fits your budget, with options including:

    • Fully Subsidized: Your company covers the full cost of membership for your employees.

    • Partially Subsidized: Your company contributes a portion of the membership fee.

    • Discounted Memberships: We offer special, self-funded rates exclusively for your employees.

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    This program is designed to help your team stay active and healthy. Contact us today to build the perfect plan for your business.

  • Every Rebuild and Nirvana member receives a complimentary 45-minute personal training session with one of our certified trainers. This is a great way to kickstart your fitness journey.


    During your session, you and your trainer will discuss your personal fitness goals, create a customized training plan, and develop a nutrition plan to help you get the best results.


    To schedule your free session, sign in to your GymMaster Member app, call us, or stop by the front desk during staffed hours.


    Additional Training


    After your complimentary session, you can purchase more sessions or choose from one of our training packages to continue working with your trainer and stay on track with your goals. Please note that personal training sessions can only be used while membership is active.

  • We're sorry to see you go! To cancel, you have two options:


    In-Person: Simply stop by the office during our staffed hours, and our team will be happy to assist you.


    By Email: Send us an email with the following information:
    The full name of the member(s) requesting cancellation.
    The requested cancellation date.
    The name of the person submitting the request.


    All memberships must be in good standing and have no past-due balances at the time of cancellation. Please note that personal training sessions can only be used while membership is active.

Amenities

  • Yes, we offer complimentary Wi-Fi for all of our members.

  • Yes, we provide spacious and clean locker rooms, complete with showers for your convenience.

  • Yes, you'll need to bring your lock or buy one at the office to secure your belongings in the locker rooms. 


    Just a friendly reminder:

     

    • We're not responsible for any lost or stolen items, so please keep your valuables locked up.

    • Lockers are for day use only. If a lock is left on overnight, we'll need to remove it, and the locker's contents will be donated.

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  • We offer an incredible value with a wide range of perks designed to help you succeed.

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    Core Membership Benefits

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    • 24/7 Access: Work out whenever it fits your schedule.

    • Month-to-Month Contracts: Stay flexible with no long-term commitment.

    • No Annual or Cancellation Fees: We believe in simple, transparent pricing.

    • Complimentary Towel Service: We take care of the details so you can focus on your workout.

    • Free Wi-Fi: so you can stream music, follow your workout plan, or stay connected while you train. 

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    Personalized Training & Classes

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    • One Free 45-Minute Personal Training Session: Get started with a customized plan from a certified trainer for REBUILD & NIRVANA memberships.

    • Unlimited Group Classes: Push your limits with a variety of classes, including Surge Fit, Endurance Training, Cardio Fuse, Strength & Conditioning, Functional Fitness & Mobility, Riot Dance, High Fit, High Yo Fit, Yoga Flow, Yoga Deep Stretch, Fight Club Kickboxing, Elite Training, UpBeat Pilates, and our Zumba Gold class for active agers.

    • Active Community: Connect with other members through events and social challenges.

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    Facilities & Equipment

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    • Dedicated Training Zones: Explore a variety of specialized areas, including our Free-Weights Lift Lab, Strength Training Arena, Faktory Performance Lifting Area, and Functional Training Kourt.

    • Pulse Cardio Zone: A dedicated space for all your cardio workouts.

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    Exclusive Discounts & Rewards

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    • Discounts on Tanning and Retail: Members get special pricing on tanning and our exclusive merchandise.

    • 10% Family Discount: For 3 or more family members living at the same address.

    • 10% Military & First Responder Discount: We are proud to offer a discount for military personnel, police, and firefighters.

    • Referral Rewards: Get a $15 retail credit for every new member you refer.

  • Dedicated Training Zones: Explore specialized areas including our Free-Weights Lift Lab, Strength Training Arena, Faktory Performance Lifting Area, all with cutting-edge strength equipment, including dumbbells up to 110 lbs, Functional Training Kourt, a dedicated space with a variety of tools for functional movements, and our Pulse Cardio Zone

     

    Group Classes: Take advantage of our huge variety of group fitness, yoga, and plyo classes.

     

    High-End Recovery Options: Rejuvenate your body and mind with our sauna, expertly chilled cold plunge, and red-light therapy.

     

    Personalized Guidance: Benefit from personal training and nutritional guidance from our certified trainers.

     

    Member Lounge: Relax and connect with other members in our lounge area.

     

    Member Challenges: Stay motivated and engaged with our exclusive member challenges.

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